01
It answers on your line
You forward the number that's on the vans. The assistant picks up there, opens with your greeting, and introduces itself as your company's scheduling assistant.
AI answering service for HVAC contractors
The HVAC calls
you can't stop to take
You're up a ladder with a gauge set in one hand and the phone is ringing in the van. KeepRing answers on your line, asks the questions you wrote, and books the job into a slot that is actually open.
Up on the roof · the phone still rings
24/7 on your forwarded line
Your number stays yours
Your questions, your greeting
~20 min to set up
On the call
An HVAC call is mostly the same six questions.
Is it heating or cooling, what is the unit doing, how long has it been doing it, what's on the data plate, what's the address, when can we come. KeepRing asks the ones you wrote, in the order you wrote them, on every call — the 6 PM one and the 3 AM one alike. A no-cool call in July, a furnace that won't light in January, a heat pump quote, a duct job: the services are yours, and so are the prices.
- What is the system doing?No heat, blower still runs
- Make and model?Carrier 58STA, about 12 years
- Anyone vulnerable in the house?Infant on site
Booked Tonight 9–11 PM · Diagnostic $129, your rate
02
It asks your questions
The intake is built per company — your services, your wording, the make, model and age you want written down before anyone drives out. Not a generic script with your name on.
03
It knows where and when you work
Your service area, your travel radius, your excluded ZIP codes and your opening hours, including the ones that run past midnight. A caller outside your coverage is told your rule rather than quietly turned away.
04
It books, or it writes it down
A real open slot gets claimed on the spot. When booking isn't right, you get a structured message instead of "call this guy back".
Money
It quotes your prices.
Nothing you haven't priced.
Every service you offer is set up one of four ways, and the assistant reads from that and nothing else. A tune-up you priced at a flat rate gets quoted flat. A diagnostic you bill by the hour gets quoted by the hour. A changeout you'd rather look at first gets booked without a number attached, because inventing one is how a callback turns into an argument.
- Fixed price — a flat number for the job, quoted as a flat number.
- Hourly — the rate you charge, said out loud as a rate and not a total.
- Base plus hourly — a base figure and a rate on one service, quoted together.
- Unpriced — booked, with the pricing conversation left to you.
Priced from your list, not a guess
After the call
You find out at the next stop, not the next morning.
A text with the whole intake
The system, the address, the callback number and the time that was booked, sent to you as a message — not a notification badge you find on Monday.
The recording and the transcript
Every call is recorded and transcribed and kept. When a customer says they were quoted something else, the call is there to check.
The job on your board
Bookings, messages, callers and calls land in your KeepRing dashboard, and the booking is yours to move, reprice or cancel like any other.
The alternative
An HVAC call that hits voicemail rarely calls back.
Voicemail
Rings out, then a beep
- Four to six rings while someone sits in a house that won't get warm
- After hours, the caller waits until tomorrow — or doesn't
- A name and a number, if you're lucky, and no address
- No system type, no make, no model, nothing written down
- Somebody retypes it into the system, or nobody does
KeepRing
Answered, asked, booked
- Picked up on your line at any hour, in your greeting
- Your intake questions, asked the same way every time
- Checked against your service area and your opening hours
- Quoted from your own price list where you set one
- Booked into a real slot, texted to you, recorded and transcribed
Setup
Three things, one afternoon.
Step 1
Tell it about the company
Services and prices, opening hours, the areas you cover and the ones you don't, your greeting, and anything the assistant should never say.
Step 2
Forward your line
Keep the number. Forward everything, or only what you miss. Turn forwarding off and calls come straight back to you.
Step 3
Read the calls back
Every call is in the dashboard with its recording. A question worded wrong is a change to your setup, and the next caller hears the fix.
Questions
What HVAC contractors ask first
Does KeepRing need me to change my phone number?
No. The number on your vans stays the number on your vans. You forward your existing line to KeepRing and it answers there. Turn forwarding off any time and calls go straight back to you.
Will KeepRing quote a price for an HVAC job?
Only what you have priced. You set each service up as a fixed price, an hourly rate, or a base price plus an hourly rate, and the assistant quotes from that. A service you have not priced gets booked with no number attached to it.
What does KeepRing do when the caller is outside my service area?
You define coverage as named areas, a travel radius in miles, or excluded ZIP codes, and the assistant says that coverage rule out loud to a caller who falls outside it. It does not hang up on them and it does not refuse the job — the caller is told where you work and the request still reaches you, so the decision to drive out stays yours.
Can a caller reach a person instead of KeepRing?
Yes. A caller who asks for a human is warm-transferred to the number you nominate, rather than being talked in circles by something that won't admit it can't help.
Can KeepRing double-book two jobs into the same slot?
No. Availability is checked before a time is offered, and the slot is claimed atomically as the booking is written, so two callers on two lines can't take the same window.
How long does KeepRing take to set up?
About twenty minutes of questions — your services and prices, your hours, your service area, your greeting, and the things you want the assistant to say and refuse to say — then you forward your line.
Also for
The other two trades that live on the phone
Plumbing
Water where it shouldn't be, a fixture that won't stop, a tank gone cold — asked about in your words and booked against your real availability.
Electrical
A dead outlet, a breaker that won't stay in, a panel someone wants quoted — sorted into your services and booked against your real availability.
Hear it take an HVAC call.
Book a demo and we'll set the assistant up with your services, your hours and your area, then you call it and describe a job the way your customers do.